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Welcome to the family!
What to know after your visit.
What to know after your visit.
About your pet’s test results
About your pet’s test results
Test results are available within 5 business days and will be added to your pet’s record. They will be communicated to you by your email or automated phone call if anything was detected in your pet’s sample.
FOR HEARTWORM
Not Detected (Negative)
Your pet may begin (or continue taking) monthly heartworm prevention. We recommend testing annually and providing your pet with year-round prevention.
Detected (Positive)
Your pet needs to see a full-service veterinarian. Do not administer heartworm prevention product before consulting your veterinarian, as your pet may require treatment before use.
Inconclusive
Most cases this means there was not enough sample to run the test or the test failed to run accurately. VIP Petcare will provide you with a voucher to come back in to see us to redo this test at no additional cost to you.
FOR TICK BORNE DISEASES
Negative
Your pet is free from exposure
Positive
Your pet has been exposed to an infected tick at some point in their life. Due to the sensitivity of the test, a positive result can mean many different things. Referral to a full-service veterinarian is recommended for confirmation testing. VIP Petcare is not responsible for any veterinary fees that result from confirmation testing.
Inconclusive
Most cases this means there was not enough sample to run the test or the test failed to run accurately. VIP Petcare will provide you with a voucher to come back in to see us to redo this test at no additional cost to you.
FOR FIV/FeLV FOR CATS
Negative
Your pet is free from exposure. All kittens and unvaccinated adult cats should be vaccinated against FeLV, and adult cats exposed to outdoors cats should receive booster FeLV vaccinations.
Positive
Inconclusive
Most cases this means there was not enough sample to run the test or the test failed to run accurately. VIP Petcare will provide you with a voucher to come back in to see us to redo this test at no additional cost to you.
About your pet’s prescription
If the veterinarian prescribed medications during your visit (and you did not go home with a prescription today), an electronic prescription has automatically been created for the prescribed products (and any necessary refills) and sent to our online pharmacy for convenient home delivery. If you left the clinic without a vet recommended prescription or product, the prescription has been electronically emailed to you.
How to fill your electronic prescription
You’ll receive an email that includes a “Shop Now” link.
Click the link, which will take you directly to the prescription where you can place an order for home delivery or turn off prescription notifications.
Your order ships FREE of charge and should arrive within 7-10 days.
Microchip registration
We will register your pet’s microchip with 24 Petwatch (my24pet.com) within 5 days. You will receive an email from 24 Petwatch with instructions to confirm your free account. This is a FREE lifetime, international registration. All additional services offered by 24 Petwatch are optional.
VACCINATIONS
What to look out for!
If your pet received vaccines with us, it’s important to monitor them for any potential adverse events. Please call our Customer Service team to report any adverse event at 1-800-427-7973. If your pet is experiencing any of the symptoms listed below, contact your local 24-hour emergency veterinary facility noted on your receipt.
Symptoms include:
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Repeated episodes of vomiting and/or diarrhea
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Lethargic/restless behavior lasting more than 48 hours
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Swollen Face
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Hives (bumps) on the body
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Difficulty Breathing
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Lump at the injection site that appears painful or drains
