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Free PetIQ Veterinary Helpline

The world is changing, and we are too. Your pet’s health and safety are our top priority, that is why we are offering you this free professional advice helpline.
CALL US TODAY with your pet health questions.

7 Days a Week | 7 am – 7 pm | Coast to Coast

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Health Advice You Can Use Right Now

The free PetIQ Veterinary Helpline powered by whiskerDocs answers some of the most common questions our pet parents have about general pet care including:

 

  • General pet healthcare
  • Puppy and kitten health
  • Minor illness like some cases of itchy skin, vomiting or diarrhea
  • Behavioral issues
  • Medication questions and concerns

Frequently Asked Questions

Coronavirus Infection & Pets

Can pets transmit COVID-19 to me or my family?

According to the CDC, at this time, there is no evidence that the virus that causes COVID-19 can spread to people from the skin or fur of pets. Since pet fur is porous, it is not an ideal surface for the virus so it becomes harder to contract through simple contact or touch. However, to protect yourself, the CDC and AVMA recommend that both you and your pet practice social distancing from friends and neighbors. Practice good hygiene – do not share food or dishes with your pet and wash your hands before and after interacting with your pet.

Should you fall ill or be in self-isolation, you should avoid contact with both pets and people. Have a plan. Identify someone (ideally another member of your household) to care for your pet until you recover. If you must interact with your pet, wear a mask, wash your hands often, avoid face-to-face contact and do not share food or bedding.

If you have a service animal or are unable to care for your pet due to hospitalization, contact a local, full-service veterinarian for additional guidance.

Open/Closed Status

Why are you not open when veterinary care is “essential?”

The health and safety of you, your pets and our staff are our top priority.

Following guidance from local governments, public health agencies and in discussions with our retail partners we decided to temporarily suspend the services our Wellness Centers and Community Clinics provide in order to do our part to slow the spread of coronavirus in the community.

During the temporary closure we have been working behind the scenes to find ways to provide services any and all ways possible that prioritizes human safety while administering veterinary care.

Over the coming weeks and months, as personal protective equipment can be obtained to secure the safety of both pet parents and our staff, and as new safety procedures, such as curbside check-in, can be implemented we will work to open Wellness Centers and Community Clinics as possible to serve the needs of the community. We will also be providing access to teleadvice at no charge to pet parents who have visited our locations in the past year.

Why aren’t you taking appointments with distancing between people & disinfection?

During the temporary suspension of our Wellness Centers and Community Clinics we have been working to obtain the appropriate personal protective equipment and disinfectants to secure the safety of pet parents and our staff.

We are also modifying our process to allow us to reopen and continue to serve you without appointments but with new safety procedures that maintain physical distancing, crowd control and curbside check-in.

The health and safety of you, your pets and our staff are our top priority.

Following guidance from local governments, public health agencies and in discussions with our retail partners we decided to temporarily suspend the services our Wellness Centers and Community Clinics provide in order to do our part to slow the spread of coronavirus in the community.

When will you be open again?

At this time some of our Wellness Centers and all of our Community Clinics remain temporarily closed. We are working with our retail partners, and under the guidance provided by the CDC, WHO and AVMA to ensure that as we reopen we have the appropriate personal protective equipment and processes in place to secure the safety of pet parents, our staff and the community.

As a pet parent who has entrusted the veterinary care of your pet to us, we will be sure to notify you by email and on our website as soon as we begin to reopen for services.

What should I do if you are closed and my full-service veterinarian is closed?

We are doing everything we can to open our clinics as soon as possible. Until then, our new, complimentary PetIQ Veterinary Help Line is now available so you can speak with a veterinary professional about concerns you may have related to vaccinations or other general pet health questions if you are unable to reach a local veterinarian.

Rabies Vaccinations

My dog/cat is due for rabies vaccination. What do I do?

Our primary concern is your pet’s health, and maintaining up-to-date vaccinations is critical to your pet’s overall wellbeing. Until you are able to get your pet’s next vaccination, be sure to limit your pet’s interactions with other animals to limit any risk of exposure.

The mandate for rabies vaccinations differs from state-to-state and may sometimes differ from one county or municipality to another. Because of this, and due to regulations surrounding the COVID-19 pandemic, if your pet is due or overdue for the rabies vaccination, please contact a local full-service veterinarian to determine availability of, and requirements for, rabies vaccinations in your area.

We are doing everything we can to open our clinics as soon as possible. Until then, our new, complimentary PetIQ Veterinary Help Line is now available so you can speak with a veterinary professional about concerns you may have related to vaccinations or other general pet health questions.

We look forward to caring for your pet in our Wellness Centers and Community Clinics soon and will let you know when services resume in your area.

What will happen if my pet misses its rabies vaccination due to veterinary closures?

The mandate for rabies vaccinations differs from state-to-state and may sometimes differ from one county or municipality to another. Because of this, and due to regulations surrounding the COVID-19 pandemic, if your pet is due or overdue for the rabies vaccination, please contact a local full-service veterinarian to determine availability of, and requirements for, rabies vaccinations in your area.

Puppy/Kitten Vaccinations

My puppy/kitten is due for the 2nd or 3rd shot to finish vaccinations. Where do I go?

Ensuring your puppy or kitten receives all necessary vaccines in a timely manner is a crucial part of your pet’s wellness. While our services are temporarily suspended, we recommend contacting a full-service veterinarian in your area for these essential services. Until then, limit your pet’s interactions with other animals to reduce their chances of being exposed to diseases.

We look forward to caring for your pet in our Wellness Centers and Community Clinics soon and will let you know when services resume in your area.

What do I do if no veterinarians where I live are open?

We are doing everything we can to open our clinics as soon as possible. Until then, our new, complimentary PetIQ Veterinary Help Line is now available so you can speak with a veterinary professional about concerns you may have related to vaccinations or other general pet health questions if you are unable to reach a local veterinarian.

I’ve already had to restart the vaccination series once. I can’t afford to do that again. Do I really have to start over?

Ensuring your puppy or kitten receives all necessary vaccines in a timely manner is a crucial part of your pet’s wellness. We do recommend contacting a full-service veterinarian in your area to complete the essential vaccination series until we reopen. The veterinarian will perform a physical exam and medical assessment to provide you the best advice on how to protect the health and wellness of your puppy or kitten. Until you can consult with a veterinarian, please limit your puppy’s (kitten’s) interactions with other animals to reduce their chances of being exposed to diseases. 

We are doing everything we can to open our clinics as soon as possible. Until then, our new, complimentary PetIQ Veterinary Help Line is now available so you can speak with a veterinary professional about concerns you may have related to vaccinations or other general pet health questions if you are unable to reach a local veterinarian and complete the vaccination series.

I started the puppy/kitten vaccination series with you. If I have to go to another vet because you are closed will you pay for the boosters since you administered the first round and now you’re closed?

We are doing everything we can to open our clinics as soon as possible and we appreciate you trusting us to care for your pet. While we don’t have an official program in place at this time to address your specific situation, we look forward to seeing you and your pet again as soon as we resume services. We will ensure that we hold true to our core values and that means doing what’s right for our pet and their pet parents.

Medications 

Can I still order medication through you?

Our online pharmacy is always open providing you with convenient and affordable options that can be delivered directly to your home. You can get what you need with free shipping (some exclusions may apply). However, because of longer fulfillment times and shipping delays due to COVID-19, please anticipate a delay of between 10 and 14 days for receipt of your order.

What do I do if there are no full-service veterinarians open in my area?

We are doing everything we can to open our clinics as soon as possible. Until then, our new, complimentary PetIQ Veterinary Help Line is now available so you can speak with a veterinary professional about concerns you may have related to vaccinations, heartworm disease or other general pet health questions if you are unable to reach a local veterinarian.